Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You must also provide a receipt or other proof of purchase.

Returns are accepted for both defective and non-defective products, including custom-sized items, provided they meet the return conditions outlined in this policy.

How to Start a Return

To request a return, contact us at support@dogcratetopper.com within 30 days of receiving your order.

Please do not send an item back before receiving return authorization. If your return is approved, we will provide instructions explaining where and how to send your package. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs. We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, or incorrect. Include your order number and, when helpful, photographs of the issue so we can evaluate it and work toward an appropriate resolution.

Exchanges

We accept exchanges for eligible products. If you would like a different size, style, or finish, contact us at support@dogcratetopper.com to discuss the exchange before sending your item back.

Exchanges are subject to product availability and approval. Additional charges may apply if the replacement item costs more than the original item.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 7 days after the return has been received and inspected. Please note that your bank or credit card company may require additional time to process and post the refund.

Original shipping charges, if any, are not refundable unless required by applicable law.

Questions

If you have questions about returns, refunds, or exchanges, please contact us at support@dogcratetopper.com.